Terms and Conditions

PAYMENT

  • Cash
  • Cheques (subject to receipt confirmation by our bank)
  • Electronic transfer (subject to receipt confirmation by our bank)
  • Quotations are valid for 5 days only.
  • Confirmation of order is only deemed to have occurred on receipt of deposit funds by Bitsweb Computers or by our bank.
  • No Goods are sold on a trial basis.
  • Any queries regarding a purchase must be reported by the following working day. This includes, but is not limited to, omissions, invoicing or payment queries.

WARRANTY

  • Products have a 7 Days of replacement warranty from date of purchase against any technical failure. Laptop/Desktop Display screen & battery is not covered in this warranty. No warranty in case of any physical damage. Next 11 Months from the invoice date, service warranty. For service warranty, customer must bring the product at Bitsweb Computers office with prior appointment only. Bitsweb Computers does not provide free onsite service. Please contact Bitsweb Computers team for onsite service charges. Parts/spares cost to be paid by the customer. The replacement warranty can be claimed by the customer only once.
  • Any service issue must be raised, only by sending an email on support email id. The support mail id is bitswebcomputers@gmail.com
  • The refurbished laptops sold by Bitsweb Computers will have battery backup of up to 1 hour.
  • The warranty is only valid for Bitsweb Computers Customers within its warranty period.
  • We do not warrant the suitability of goods. Please check the suitability of products with your system and/or the manufacturer before purchasing.
  • The warranty will be void if the serial number or its label is missing.
  • The warranty will be void if items are written on or tampered with.
  • Bitsweb Computers will replace or repair the items if a performance failure has occurred within the warranty period. Items that can be repaired by Bitsweb Computers or our suppliers will not be swapped out.
  • The minimum waiting period for the replacement of warranty items is 15 working days after return. This may be extended due to the availability of stock from the Manufacturer or Base Supplier.
  • A component will be declared void and out of warranty if goods are mishandled, struck by lightning or power surges.
  • If a system is returned under warranty, Bitsweb Computers cannot guarantee safety of any classified Data. It is the Customer’s responsibility to backup all Data including Application Programs prior to returning any system to Bitsweb Computers.
  • Damage and defects which are in our opinion directly caused by incorrect or improper use, neglect, power surges, lightening damage, or mishandling by the customer are specifically excluded from any guarantee given or implied.
  • In the event that a system or hardware is sent to us under warranty and it is discovered that the system is functioning as intended, or that the fault has arisen as a result of a software issue, we may, at our discretion, charge for our labour.